This insight
is one of the better understood principles, relating to
the difference between traditional sales and Business Development. Simply put,
if your objectives are to develop business with your prospects, you
learn more by asking questions and listening than by doing the
talking.
Traditional salespeople have a need to educate prospects to their
problems and the obvious solutions, which only they have to offer. They
are convinced that this process will “educate” the prospects into
buying their products or services. The fatal flaw in this thinking is
assuming the prospect is ignorant. That's a lethal assumption.
Prospects know what their world looks like, what problems they are
experiencing, and what motivates them to engage with someone in getting
solutions. You win over your prospects by listening
to them, rather than telling and “selling” them.
The ability to master Socratic Questioning, asking intellectually and
emotionally challenging questions to draw out your prospects’ concerns
and truly listen to them without your motor running, is the mark of a
true professional in the role of Business Development.