For
nearly three decades, we’ve been challenged to
describe what Business Development is all about. More often
than not, it's been defined by
explaining what it isn't. It’s not the same thing as
selling. This is a simplistic, inaccurate answer and
does a disservice to both perspectives.
Business Development is a thinking and process involved with our
delivering the best possible solution to a client to solve
problems or alleviate concerns, whether or not we
actually provide it ourselves. It’s based on a
philosophy and methodology that builds a long-term,
trust-based relationship. On the other hand,
selling is a largely transactional process that is usually
defined in vendor or provider terminology for
products and services. Both perspectives are needed and
valuable in the marketplace.
While the concept of Business Development can be used
effectively in all industries, it’s an exceptionally
appropriate fit for leveraging knowledge or intellectual capital to solve
problems. Over the span of nearly 30 years in consulting, we’ve challenged our engineering,
energy, biotech/pharma,
utility or government services clients to do just that: to use what they know about people, business, money and technology to initiate a dialog and build
relationships as trusted advisors.
What binds these diverse industry groups together is their
valued expertise which is leveraged into revenue and profit.
By no means are we
expecting engineering, science or IT professionals to become salespeople.
However, individuals can learn to transcend
from the colleague to the partner role. Professionals learn
that understanding people and what motivates them to buy is
more vital to the BD process than their technical knowledge. This evolves through embracing
Business Development thinking, expertise and behaviors to
strategically meet client needs and, as a consequence,
produce revenue for their firm.
In Business
Development, revenue generation is never an
accident.