KEY DATES & TASKS:
23 Aug – INTRODUCTORY EMAIL – Contains course credentials and other important program information
26 Aug – PROGRAM MATERIALS – Materials shipped
10 Sept – PROGRAM STARTS – “Semester 1 Success Series” email 1 of 4
13 Sept – COACHING SESSION – Schedule your first coaching session
TBD Oct – INSTRUCTOR LED TRAINING – 2 Day “Fundamentals Course” in Charlotte, NC
TIMELINE:
23 August – July 31
KEY PERSONNEL:
Bill Scheessele – CEO
Priya Romano – Communications & Customer Engagement
Rebecca Backhole – Program Administrative Support
PROGRAM DATES:
All 3 Programs will be held in Charlotte, NC:
Semester 1:
October, Days TBD – Fundamentals of Customer Engagement
Semester 2:
March, Days TBD – Mastering the Customer Engagement Process
Semester 3:
June, Days TBD – Customer Engagement Leadership and Psychology