ENGAGING AND INFLUENCING STAKEHOLDERS OVERVIEW
Stakeholders/clients understand the why behind a project. The why defines the purpose. Engaging, influencing and keeping buy-in from key stakeholders are the most important activities a program or project manager needs to undertake. Programs, project deliverables, budgets and growth can quickly be undermined if there is poor stakeholder engagement and minimal buy-in. Yet there is very little information available to address their critical skill sets.
The Mastering Stakeholder Engagement™ (MSE) workshop is specifically designed to help Program and Project Managers understand the roles, skills and activities to allow them to better drive client success as well as build a viable set of tools and techniques to better manage communications with the customer and other stakeholders.
WHY IS IT IMPORTANT THAT PROGRAM MANAGERS DEVELOP KEY CLIENT ENGAGEMENT SKILLS?
- The Need to Manage Stakeholders/Clients
- The Ability to Manage Communication
- The Necessity to Manage Scope
- The Skill to Manage Expectations
- The Ability to Develop Organic Program Growth
- The Responsibility to Keep Programs Sold
- The Improved Ability to Gather Intelligence
Leave with an improved arsenal of fundamental stakeholder/client engagement skills and techniques that will help you improve stakeholder/client management as well as your fundamental communications skills in your every day dealings with people.
“I not only learned helpful techniques for managing my clients from the instructor, but I also learned so much from my fellow classmates’ experiences.” ~Business Analyst
“Prepare yourself for your conversation with your client. Very few people understand how to communicate.” ~Program Manager
“Great presenter and quality of information.” ~Senior Program Manager
“A very energized session with interesting and practical workshop exercises.” ~VP of Client Success
“Own it.” ~Program Manager
“Wonderful session……….Jim and Carla were fantastic. I look forward to future events where Jim is the lead presenter.” ~Principal
“Very practical and helpful training that will significantly improve skills of project and program managers. It will change your thinking and will make you much more efficient”~Program Manager
“You made a formidable topic approachable an more friendly.”~Professor of Program Manager
“The workshop has provided me key skills that will make me more effective in my role.” ~ Program Manager
“This course applies to life in general. Breaks down all aspects of human interaction …….. Prepare to dive deep into your ego states and “head trash.”~Department Manager & Senior Project Engineer