If You Sense It or Feel It, Say It Tactfully.
During a conversation with a prospect, if you sense something is incorrect or feel you are being misled or denied information … trust your feelings. First, identify and understand what triggered those feelings. Then you must deal with them in a mature and appropriate manner. As a Business Development Professional, you must learn to skillfully, tactfully and professionally express your feelings. This will force the issues to the surface, and if done correctly, will cause you to gain credibility with the prospect. If you discount it or deny it, you may lose credibility, miss opportunities and eventually suffer afterburn.
Afterburn occurs when a past event continues to affect your behavior. When you realize that something did not make sense and you did not confront or challenge it in a professional way, there is a chance the real problem or pain will go undetected and unresolved.
Too many professionals mistakenly take the principle of removing all feeling from the Business Development role too literally. Professionals must first know themselves and take ownership of their feelings. By doing so, they are comfortable in challenging and confronting prospects in what they say or do in a manner that ultimately benefits both parties.
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Founded in 1979, MBDi is a global Business Development services firm headquartered in Charlotte, North Carolina, USA, providing expertise in Business Development best practices in the national security, defense, scientific, energy and engineering industries. MBDi’s mission is to transform our clients’ organizations and people into proven Business Development leaders by addressing the conditions and behaviors that assure positive culture change creating clear paths to professional success.